The Medical Receptionist is the face of the practice.  He/she answers inquiries, provides information, sets appointments, looks up insurances and directs the flow of the office from check-in to check-out.

 Job Duties:

• Greet patients upon arrival and perform check-in tasks.
• Collect and update pertinent patient demographic information.  Inf
• Obtain and confirm medical and vision insurances, making calls to insurance as needed to verify coverage and copay. 
• Scan documents, including insurance cards, reports, forms and any other documents necessary and save in Compulink.
• Explain intake forms to new patients and obtain any necessary signatures or waivers.
• Handle patient inquiries and emergencies.
• Answer all phone calls in a professional and courteous manner and accurately record and deliver any phone messages.
• Maintain the log of all voicemail calls requiring further action.
• Check texts and email daily, responding to confirmation requests and other messages.
• Schedule future appointments and recalls. 
• Maintain Doctors schedules, confirm appointments and mark appointments confirmed.
• Schedule referrals, including those for cataract and retina.
• Call the pharmacy on behalf of the patient or Doctor as needed.
• Collect payments and post to ledger and reconcile the previous business day’s payments balancing to daily report.
• Follow up on fax.
• Request medical records or reports from other providers as needed.
• Submit electronic DMV eye test and license renewal requests.
• Retrieve, sort, and deliver mail.  Accept and sign for packages and distribute throughout the office.
• Send out bills to patients for balances due.
• Respond to and complete task in action items either from Doctor and/or billing department.
• Maintain clean and orderly reception area.
• Clean, remove trash, sweep, vacuum daily or as needed.
• Other duties as assigned by management.

Education/Experience:

High school diploma or equivalent.

Previous, relevant work-related experience.

 Skills/Experience:

• 2 years of experience at a healthcare facility in a medical receptionist role (preferred).
• Working knowledge of medical terminology, HIPAA regulations, ICD, and CPT coding (highly recommended).
• Meticulous attention to detail with the ability to multi-task.
• Strong organizational & administrative skills.
• Ability to work under pressure and react effectively to emergency situations.
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication, and technology skills.
• Ability to communicate clearly both verbally and in writing and practice active listening.
• Basic office skills and experience using fax, phone, copier, etc.
• Excellent time management.
• Exemplary customer service skills.
• Passionate about healthcare excellence.

Insight Eye Care offers a refined, boutique eyewear experience where craftsmanship, aesthetics, and personalized service come together seamlessly. Recognized as #1 Optometry Practice in the 2026 Best of 716, our practice is known for its curated collections, elevated atmosphere, and a standard of care that feels both attentive and indulgent.

Our optical gallery showcases distinctive, fashion‑forward frames selected for their quality, artistry, and design. Every interaction is intentional—our team guides clients through a tailored, confidence‑building experience that blends professional expertise with the sophistication of a luxury retail environment.

Joining Insight Eye Care means becoming part of a team that values elegance, precision, and genuine connection. If you appreciate fine details, exceptional service, and helping clients discover eyewear that feels uniquely theirs, you’ll feel right at home.

We are seeking a customer-focused, style-savvy professional to help clients find eyewear that complements their needs, preferences, and lifestyle. In this role, you will help individuals select eyewear, interpret optical prescriptions, and ensure each person receives a comfortable, accurate, and high-quality vision care experience. The ideal candidate enjoys working with people, has an eye for fashion and detail, strong product knowledge and takes pride in helping others feel confident in their eyewear choices.

Responsibilities

• Assist customers with selecting eyeglass frames, lenses, and lens enhancements based on their needs, style preferences, and prescription requirements.
• Interpret and verify optical prescriptions and enter order information accurately.
• Take precise measurements, including pupillary distance, segment height, and other fitting details as needed.
• Adjust, fit, repair, and maintain eyeglasses to ensure comfort and proper alignment.
• Educate customers on lens options, frame materials, coatings, and eyewear care.
• Process orders, track delivery status, and follow up on product readiness or adjustments.
• Provide excellent customer service while addressing questions, concerns, and warranty-related issues professionally.
• Maintain a clean, organized, and welcoming optical sales area.
• Ensure compliance with applicable state licensing requirements, company policies, and professional standards.
• Collaborate with optometrists, ophthalmic staff, and other team members to support a smooth patient experience.

Qualifications

• Active optician license, where required by state or local regulations.
• Experience in optical retail, eyewear dispensing, or a related patient service environment preferred.
• Strong understanding of lenses, frames, coatings, fittings, and eyewear repairs.
• Excellent interpersonal and communication skills with a customer-first approach.
• Strong attention to detail and accuracy when handling prescriptions and order entry.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.
• Basic computer skills and comfort using point-of-sale or optical management systems.
• Professional demeanor, reliability, and a commitment to quality care.

Preferred Skills

• Knowledge of insurance, benefits verification, and vision plan processing.
• Experience with specialty lenses, progressive designs, or custom eyewear solutions.
• Ability to support sales goals while maintaining a high level of service and integrity.
• Experience with frame styling and product recommendations tailored to individual needs.

What We Offer

• A supportive and team-oriented work environment.
• Opportunities to grow your optical knowledge and professional skills.
• Competitive compensation (base pay plus sales commissions).
• PTO.
• Group Health, Dental, DBL and Life insurance.
• 401k Retirement Plan.
• Employee discounts on eyewear.
• The chance to make a meaningful impact by improving the vision and confidence of the people you serve.

If you are passionate about quality eyewear, patient care, and helping others find solutions that fit both their vision and lifestyle, we encourage you to apply.

Insight Eye Care offers a refined, boutique eyewear experience where craftsmanship, aesthetics, and personalized service come together seamlessly. Recognized as #1 Optometry Practice in the 2026 Best of 716, our practice is known for its curated collections, elevated atmosphere, and a standard of care that feels both attentive and indulgent.

Our optical gallery showcases distinctive, fashion‑forward frames selected for their quality, artistry, and design. Every interaction is intentional—our team guides clients through a tailored, confidence‑building experience that blends professional expertise with the sophistication of a luxury retail environment.

Joining Insight Eye Care means becoming part of a team that values elegance, precision, and genuine connection. If you appreciate fine details, exceptional service, and helping clients discover eyewear that feels uniquely theirs, you’ll feel right at home.

We are seeking a customer-focused, style-savvy professional to help clients find eyewear that complements their needs, preferences, and lifestyle. In this role, you will provide attentive service, support product selection, and contribute to a welcoming, polished retail experience. The ideal candidate enjoys working with people, has an eye for fashion and detail, and takes pride in helping others feel confident in their eyewear choices.

Responsibilities

• Welcome clients and deliver a friendly, professional shopping experience.
• Assist customers in selecting frames that suit face shape, personal style, and functional needs.
• Explain frame features, materials, fit, and product options in clear, helpful terms.
• Measure and adjust frames for comfort and proper alignment.
• Support the handling of orders, returns, exchanges, and special requests as needed.
• Maintain an organized, clean, and visually appealing frame display area.
• Stay informed about current eyewear trends, collections, and product updates.
• Collaborate with team members to support smooth day-to-day operations.
• Document customer preferences and ensure accurate information is shared with relevant team members.
• Contribute to a positive environment that encourages repeat visits and customer satisfaction.

Qualifications

• Previous experience in retail, customer service, fashion, or eyewear is preferred.
• Strong interpersonal and communication skills.
• Ability to provide thoughtful recommendations based on customer needs.
• Excellent attention to detail and a strong sense of style.
• Comfortable working in a fast-paced, client-facing environment.
• Basic computer and point-of-sale system skills.
• Ability to learn product knowledge and apply it effectively with customers.
• Dependable, professional, and committed to high-quality service.

Preferred Attributes

• An interest in fashion, accessories, and eyewear trends.
• A collaborative approach and willingness to support team goals.
• Patience and adaptability when working with a wide range of customer preferences.
• A proactive mindset with a focus on delivering a memorable client experience.

What We Offer

• Base pay plus sales commissions.
• Medical, Dental and Life insurance.
• 401k retirement plan.
• PTO.
• Employee discounts on products.
• A welcoming and professional work environment.
• Opportunities to build product knowledge and customer service expertise.
• Training and support to help you succeed in the role.
• The chance to help customers look and feel their best every day.

We are committed to creating an inclusive workplace and welcome candidates from all backgrounds who meet the qualifications and are excited to contribute to an exceptional customer experience.